Refund & Cancellation Policy

Last Updated: September 18, 2026 • Effective Date: September 1, 2026

1. Overview

ZyloConnect Technologies Pvt Ltd provides digital software licenses, software-as-a-service (SaaS) subscriptions, and career intelligence credits for products including NextOrbit Career Intelligence OS and Bujji AI Copilot. This policy outlines our terms regarding billing, cancellations, and refunds.

2. Subscriptions & Cancellations

Customers may cancel recurring subscriptions at any time via their account dashboard or by submitting a cancellation request to support@zyloconnect.com.

• Cancellation takes effect at the end of the current paid billing cycle.
• You retain full access to paid features and unused scan allowances through the conclusion of your billing cycle.
• Cancellation prevents future automated renewal charges.

3. Refund Terms

Due to the immediate computational allocation and digital delivery of our software services:

• Standard Policy: Digital purchases, credits, and subscription fees are generally non-refundable once the service period has commenced or credits have been utilized.
• Billing Errors & Duplicate Charges: If you experience a duplicate charge or technical billing failure resulting from payment gateway processing, our billing desk will immediately review the transaction and issue a full credit or refund via the original payment method within 5–7 business days.
• Service Outages: In the rare event of verified extended service unavailability attributable directly to our infrastructure, customers may request credit prorations by contacting support.

4. Contact Billing Support

For all billing inquiries, invoice requests, or transaction clarifications, please contact our finance desk:

Billing Support: ZyloConnect Technologies Pvt Ltd
Email: support@zyloconnect.com
Response SLA: Within 24–48 business hours